Shipping & Refund Policy

Aiki Kai Australia takes seriously the privacy of those that visit our web site. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

By accessing this website (www.aikido.org.au), you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

What information is collected, and why?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, email address, postal address, and telephone number. We request this information when the user requests one of the following:

  • To register to attend a seminar or demonstration
  • To receive specific information from us such as general association information
  • To sign up for a mailing list
  • To correspond with us
  • Or any other such activity that we deem necessary
Return and Refund Policy 
Thank you for shopping at Aikido.org.au.
If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging (not required for weapons).

Your item needs to have the receipt or proof of purchase.

No merchandise can be accepted for return unless a prior arrangement has been made. Contact Marcus Bowman <martialsa@i.net.au> 

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
Returned items must be sent by pre-paid freight and we will carry the cost of shipping the replacement item to you, if required. Shipping costs are nonrefundable.

Contact Us
If you have any questions on how to return your item to us, please contact us: merchandise@aikido.org.au

Sale Items
Sale items are sold as is and are not returnable unless deemed to have a serious manufacturing fault.

Return items address:
Aiki Kai Australia
C/- MSA
115 Seaford Place,
Seaford, Vic, 3198


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